Your privacy matters to us. This Privacy Policy explains what personal information INDIL collects, how we use it, and your rights in relation to it. By using the INDIL platform, you consent to the practices described in this policy.
INDIL is a last-mile delivery platform operated in The Gambia. We are the data controller responsible for personal information collected through our application and website. INDIL is committed to protecting your privacy and handling your personal data with care, transparency, and in accordance with applicable laws.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details in Section 14.
We collect the following categories of personal information when you use the INDIL platform:
| Category | Examples | How Collected |
|---|---|---|
| Account Information | Name, email address, phone number, password (hashed) | Registration form |
| Profile Information | Profile photo, address book entries, delivery preferences | App settings |
| Order Information | Items ordered, delivery address, order history, special instructions | Order placement |
| Payment Information | Payment method type, last 4 digits of card, transaction references | Checkout process |
| Location Data | GPS coordinates, delivery addresses, Plus Codes | App permissions, address entry |
| Device & Usage Data | Device type, OS version, app version, IP address, session data | Automatically on app use |
| Communications | Messages sent to support, feedback, complaints | In-app messaging, email |
| Business Information | Business name, registration details, product listings, bank/mobile money details | Business registration |
We do not collect full card numbers, CVV codes, or sensitive authentication data. Payment card processing is handled by PCI-DSS compliant third-party providers.
We use your personal information to:
We process your personal data on the following legal bases:
You may withdraw consent at any time by updating your preferences in the app or contacting us. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
We do not sell your personal data. We may share your information with the following categories of third parties:
All third parties with whom we share data are required to maintain appropriate security measures and to process data only in accordance with our instructions and applicable law.
The INDIL app uses location data to provide core functionality, including:
You can control location permissions through your device settings. Disabling location access may limit certain app features. We do not share your precise real-time location with third parties beyond what is necessary for delivery fulfilment.
INDIL does not store your full card numbers or CVV codes. Payment card data is processed directly by our PCI-DSS compliant payment processing partners. We retain only tokenised references and the last four digits of your card for display purposes within the app.
Your INDIL Wallet balance is stored securely within our platform. All transactions are encrypted in transit and at rest.
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:
When data is no longer required, it is securely deleted or anonymised.
You have the following rights in relation to your personal data held by INDIL:
To exercise any of these rights, please contact us at info@indil.gm. We will respond within 30 days. We may need to verify your identity before processing your request.
INDIL takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration, including:
While we take all reasonable steps to protect your data, no system is completely secure. If you have reason to believe your account has been compromised, please contact us immediately at info@indil.gm.
The INDIL platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party services you access through our platform. INDIL is not responsible for the privacy practices of third parties.
The INDIL platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18 without parental consent, we will take steps to delete that information promptly.
If you believe a child has provided us with personal information without appropriate consent, please contact us at info@indil.gm.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes via the app or by email. The "Last updated" date at the top of this page will be updated accordingly.
Your continued use of the INDIL platform after any changes to this policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Our team is available 7 days a week to help with any queries about our terms or your account.
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